It answers on the second ring, in your business's words.
Caller wants a quote for Thursday.
It checks your open slots, books 10 AM Thursday, confirms by text.
Transcript lands in your inbox.
You read it over dinner. The job is already on the calendar.
How it behaves
The rules it works inside
Sounds like you
Your trade, your hours, your prices, your way of saying things. You approve every word before it goes live.
Says “I'm not sure”
When it doesn't know, it says so and takes a message. It never invents a price or a promise.
Missed-call text-back
Anyone who hangs up before it answers gets a text within a minute: “Sorry we missed you — what can we help with?”
Monday summary
Every call, every booking, every lead that needs you, in one email at 7 AM Monday.
Sample
What it looks like
Caller
Hi, do you guys do water heater replacements in Chandler?
AI
We do. Chandler's in our area. Is it leaking now, or are you planning ahead?
Caller
Leaking a little. Can someone come Thursday?
AI
I've got Thursday at 10 AM or 2 PM. Which works?
Caller
10.
AI
Booked. You'll get a text confirmation in a second. Anything else I should tell the tech?
$497/month, flat
Smith.ai charges per call; Ruby per minute. A good month costs you more. No setup fee, no per-use charges, cancel any time. Or hire the whole staff for $1,797/mo.