What actually happens
You load the truck. BALANCE has today’s gate codes, dog notes and one “skip this week” on your sheet.
Nothing to remember.
“Is my tech coming today?” — answered from the route in under a minute.
You never saw it.
Service notes go out: what was done, the readings you entered, what to watch.
Same day, every visit.
The visit went well, so it asks for a Google review. A complaint goes to you instead.
Never the other way round.
What BALANCE does
Answers 'is my tech coming today?', 'why is my pool cloudy?', 'can you skip next week?' from the schedule and house rules you give it.
Sends the after-visit service note (what was done, readings you entered, what to watch) the same day.
Asks for a Google review two days after a visit went well — and routes a complaint to you instead of to Google.
Sends seasonal notices you approve: filter clean due, monsoon debris pass, salt-cell inspection, winter schedule change.
Handles reschedules and gate/dog/access notes and puts them in front of you before the route.
Flags a customer who has gone quiet or complained twice so you can call them before they cancel.
Your prices. Your rules. Your name.
Built and trained for your company before it goes live; you approve every script first. Unlimited same-day changes. This is the whole list of what we need from you — most of it you already have on a sheet or in your head.
- 01Your weekly route schedule (a sheet or export is enough)
- 02Your house rules: skips, credits, gate access, dogs
- 03What you want said about green pools, algae, monsoon, filter cleans
- 04Your review link
- 05Which complaints go straight to your phone
One file. You read and approve every line before BALANCE goes live, and you own it — along with every script and transcript.
What BALANCE will not do
The same job, two payrolls
The left figure is a Phoenix wage plus payroll tax for that role. BALANCE does the part of the job that is answering, sending and chasing — a person is still the one on the route.
Every step, on a clock you set
Before you hire BALANCE
Will it tell a customer how much acid or chlorine to add?
No. BALANCE does not diagnose equipment or give chemical dosing over text. It books a tech visit and tells the customer when.
What does it need from me to answer “is my tech coming today?”
Your weekly route schedule. A sheet or an export from your scheduling software is enough; you do not have to change tools.
Can it write the review for the customer?
No. It only asks, two days after a visit that went well, with your review link. A complaint is routed to your phone instead of to Google.
What if a customer says stop?
One “stop” ends every message to that customer. It does not send anything a customer has not agreed to receive.
Does it handle reschedules?
It takes the request, applies your house rules on skips and credits, and puts the change in front of you before the route so you approve it.
Built and trained for your company before it goes live; you approve every script first. Unlimited same-day changes. Month to month. Cancel any time. You own every script, transcript and configuration.
Hire BALANCE — $347/mo or ask a question first ↗